Warranty Claims:

Muffin Kids will make every effort to assist with customer satisfaction, however warranty claims are the responsibility of the purchaser.  Therefore it is the customer’s responsibility to contact the manufacturer directly in relation to a warranty claim.

Warranty information will be specified in the product description.

Refunds:

Refunds are only given when the product is returned unopened or in the condition it is when received.  If the product is damaged upon delivery, it is the client's responsibility to refuse delivery and advise the delivery driver to return to the goods to where shipping commenced.  In these instances full refunds may be granted minus the initial and return shipping fees and PayPal surcharges which are the responsibility of the customer.

If a product is damaged during a warranty period, the shipping charges for the sending of replacement parts are at the expense of the customer.

If a customer requests to return goods for any other reason, goods must be returned within 7 days of purchase in their original packaging and in the condition they were in when received.  Consideration will be given to a full refund of the purchase price of the product minus the original delivery fee to the customer and any return shipping fees back to our supplier or Muffin Kids and any PayPal surcharges.

Current PayPal surcharge is 2.75% of the total purchase price including the original delivery charge.